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Terms of Service

Effective date: August 23, 2026

1. Publisher and acceptance

These Terms govern the use of Bristol, published by Quentin Arragon, sole proprietor (EI), 39 avenue Verdier, 92120 Montrouge, France (SIRET 847 907 698 00041), referred to below as “the Publisher”. Using the Bristol desktop application or website constitutes acceptance of these Terms; your acceptance is recorded in your account the first time you sign in, and again whenever these Terms are updated. Full publisher and hosting information is available on the Legal Notice page. The processing of personal data is described in the Privacy Policy, which complements these Terms.

2. Service

Bristol consists of:

The user is responsible for maintaining backups of their .bristol documents, and for checking that the application runs correctly on their device.

The service evolves over time: features may be added, changed or removed for legitimate reasons, such as technical or security requirements, legal compliance, or product development. Changes that materially reduce the service are announced with reasonable advance notice. Features identified as beta or experimental are provided for evaluation only: they may be modified or withdrawn at any time and carry no availability commitment.

Updates to the desktop application are provided when available, at the Publisher’s discretion; the Publisher makes no commitment regarding future features. For consumers, this is without prejudice to the updates necessary to keep the service in conformity, which are supplied as required by applicable law.

If the Publisher permanently discontinues the service, the discontinuation is announced with reasonable advance notice and the unused portion of any prepaid subscription period is refunded on a prorated basis. This refund is the exclusive remedy for the discontinuation.

Support is provided on a reasonable-efforts basis, without commitment to availability or response times.

3. Plans

Bristol offers two plans:

Notwithstanding section 2, the Free plan is provided “as is”: it may be modified, limited or withdrawn at any time, without notice. The advance-notice commitment in section 2 applies to paid plans only.

Current prices are shown on the Pricing page. There is no free trial. A user benefits from the Pro plan when an active seat is assigned to them in a workspace with an active subscription.

4. Promotional offers

The Publisher may propose promotional offers or discount codes. Each offer is governed by its own conditions: eligibility, duration, number of places, combination with other offers. The Publisher may modify or withdraw an offer for the future. Periods already paid are not affected.

5. Workspaces, seats and roles

6. Billing and payment

Purchases are processed by Paddle, acting as merchant of record: Paddle is the seller of the transaction and collects applicable taxes (VAT, GST, sales tax). Invoices and receipts are made available by Paddle. Paddle’s Buyer Terms apply in addition to these Terms; an official French version is available at paddle.com/legal/buyer-terms-fr. In the event of a conflict between these Terms and Paddle’s Buyer Terms on matters of payment, invoicing, taxes or refunds, Paddle’s Buyer Terms prevail.

Automatic renewal (consumers)

If you subscribe as a consumer:

7. Cancellation, payment failures and expiration

8. Refunds and right of withdrawal

Payments are non-refundable, except as provided in this section, elsewhere in these Terms (such as the prorated refund in case of discontinuation of the service, section 2), by Paddle’s Buyer Terms or Refund Policy, or by applicable law.

Statutory right of withdrawal. If you subscribe as a consumer residing in the European Union, the European Economic Area or the United Kingdom, you have a statutory 14-day right of withdrawal. When you subscribe, you expressly request that performance of the service begins immediately; this request is recorded when you subscribe and kept as evidence, and it covers the whole life of the subscription, including renewals and changes of billing period. Where applicable law would allow the deduction of an amount proportional to the service already provided, the Publisher waives that deduction: the refund is in full.

14-day full refund for every customer. The Publisher extends the same right, as a contractual commitment, to every customer, whether you purchase as a consumer or as a business and wherever you reside: any payment that opens or renews a subscription period is refundable in full for 14 days from the date of that payment. This covers the initial subscription payment, each monthly or annual renewal payment, and the payment made when switching from monthly to annual billing (section 6).

This contractual extension does not reopen on a subscription payment made within 90 days of a refund granted under this section on the same account. Outside that window, the extension applies again as described above. This paragraph does not affect the statutory right of withdrawal described above.

To request a refund or withdraw, send your decision to contact@bristol3d.app, or make any other unambiguous statement. You may use the model withdrawal form below; using it is not mandatory.

Model withdrawal form

(Send this email only if you wish to withdraw from the contract.)

To: contact@bristol3d.app

Subject: Withdrawal

I hereby give notice that I withdraw from my Bristol Pro subscription.

Name:

Email address of the Bristol account:

Consumers residing in France: see also the French consumer annex at the end of these Terms. Refunds are executed through Paddle.

Businesses charged VAT, GST or similar taxes may be entitled to a refund of that tax through Paddle, in accordance with Paddle’s Buyer Terms.

9. Account

To create and use a Bristol account, the user must:

Accounts can be deleted at any time from the account settings in the dashboard; deletion can also be requested by email at contact@bristol3d.app. An account that owns a workspace cannot be deleted; the workspace must first be transferred (section 5) or deleted.

The Publisher may close a Free account that has remained inactive for an extended period, after attempting to notify the user at the account email address. An account with a paid subscription in good standing is never closed for inactivity.

10. Single-device rule

A Bristol account may be signed in on one device at a time. Signing in on a new device transfers access to that device and disconnects the previous device. The related data processing is described in the Privacy Policy.

11. User content

Artworks, projects and other content created or imported by the user (“User Content”) remain the user’s property. .bristol documents are stored locally on the user’s device by default and are not transmitted to the Publisher unless the user explicitly chooses to share them through the Bristol Viewer (section 12). The user is responsible for User Content, including any third-party rights attached to it.

Workspace members may upload 3D models and related files to their workspace library. These files are hosted by the Publisher and accessible to the members of that workspace. The user grants the Publisher a non-exclusive, worldwide, royalty-free licence to host, store and serve these files for the sole purpose of operating the service. The Publisher may set reasonable technical limits on the library, such as storage space or number of files, to prevent abuse, and may change these limits; current limits are indicated in the product. Library files are deleted when the workspace is deleted. The Publisher provides no durability guarantee for library files: users are responsible for keeping their own copies of the original files. For consumers, this is without prejudice to the legal guarantee of conformity.

The user may send the Publisher suggestions, ideas or other feedback about Bristol. The Publisher may use such feedback freely, without obligation or compensation.

12. Document sharing

Users benefiting from the Pro plan (section 3) may publish a .bristol document through the Bristol Viewer at view.bristol3d.app. Publishing shares a copy of the document as it exists at that moment; the user may later update the shared copy, at the same URL, which also requires the Pro plan. By publishing a document, the user:

A shared document remains accessible until it is revoked. Existing shares are not removed when the user’s plan ends; they are deleted when the user’s account is deleted. The Publisher may remove a shared document or a workspace library file (section 11) on its own initiative, in particular in case of breach of these Terms or receipt of a substantiated complaint; the user is notified of the removal and of its reasons. The Publisher provides no availability or durability guarantee for shared documents.

Content hosted through the Viewer or in a workspace library can be reported as unlawful by email to contact@bristol3d.app. A report should include the date, the reporter’s identity and contact details, the location of the content (such as its URL), a description of the disputed content and the legal grounds invoked.

Users acting in the course of a business agree to compensate the Publisher for damages finally awarded against it, and reasonable defence costs, arising from a third-party claim caused by content they published through the Viewer or uploaded to a workspace library (section 11) in breach of these Terms. This obligation does not apply to consumers.

13. Acceptable use

The user agrees not to:

14. Intellectual property

The Bristol application, website, name and logo are the property of the Publisher. The user is granted a personal, non-exclusive, non-transferable, revocable licence to install and use the desktop application in accordance with these Terms, for as long as they hold a Bristol account. The features available under this licence depend on the user’s plan (section 3); features reserved for the Pro plan require an active seat assigned to the user.

Materials and other content supplied with the application (“built-in materials”) may be used only as incorporated into the user’s documents and exports; they may not be redistributed on a standalone basis.

The application includes open-source and other third-party components. These components are governed by their own licences, which prevail over these Terms for those components.

All rights not expressly granted are reserved.

15. Warranty and liability

Nothing in these Terms excludes or limits the Publisher’s liability for death or personal injury, for fraud or wilful misconduct, or for gross negligence, nor any liability that cannot be excluded or limited under French law, nor the mandatory rights of consumers.

Subject to the above, and to the extent permitted by applicable law:

For consumers and non-professionals within the meaning of the French Consumer Code, the warranty and liability rights provided by applicable law apply in full: the cap above does not apply to them.

16. Termination

17. Changes

These Terms may be updated. Material changes are notified by email or in the application with reasonable advance notice. During the notice period, the user may close the account (section 9). After the effective date, continued use of Bristol constitutes acceptance of the updated Terms.

18. Governing law

These Terms are governed by French law. Consumers residing in the European Union may bring proceedings before the courts of their place of domicile or the competent French courts. Consumers residing in a Member State of the European Union other than France also benefit from the mandatory consumer-protection provisions of the law of their country of residence.

19. Miscellaneous

20. Contact

contact@bristol3d.app.

Annexe : informations destinées aux consommateurs résidant en France

Cette annexe fait partie des présentes conditions (Terms). Elle est rédigée en français à destination des clients consommateurs résidant en France. En cas de divergence entre la version anglaise et la présente annexe, l’annexe prévaut à l’égard des consommateurs.

A.1 Informations précontractuelles

A.2 Reconduction tacite

Conformément à l’article L215-4 du Code de la consommation, les articles L215-1 à L215-3 et L241-3 de ce code sont reproduits ci-dessous.

Article L215-1 : « Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu’il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction. Les avances effectuées après la dernière date de reconduction ou, s’agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu’à celle-ci, à l’exécution du contrat.

Les dispositions du présent article s’appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l’information du consommateur.

Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l’article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu’il change de domicile ou que son foyer fiscal évolue. »

Article L215-2 : « Les dispositions du présent chapitre, à l’exception de l’article L. 215-1-1, ne sont pas applicables aux exploitants des services d’eau potable et d’assainissement. »

Article L215-3 : « Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels. »

Article L241-3 : « Lorsque le professionnel n’a pas procédé au remboursement dans les conditions prévues à l’article L. 215-1, les sommes dues sont productives d’intérêts au taux légal. »

A.3 Droit de rétractation

Pour les contrats conclus à distance, le consommateur dispose d’un délai de quatorze jours pour se rétracter (article L221-18 du Code de la consommation). En souscrivant un abonnement, vous demandez expressément que l’exécution du service commence immédiatement (article L221-25). Cette demande est recueillie au moment de la souscription et conservée à titre de preuve ; elle vaut pour toute la durée de l’abonnement, reconductions et changements de période compris.

Si vous vous rétractez dans les quatorze jours, vous êtes remboursé intégralement : l’Éditeur renonce à la déduction du montant proportionnel au service déjà fourni que l’article L221-25 permettrait. L’Éditeur étend en outre ce droit, à titre contractuel, à chaque paiement qui ouvre ou renouvelle une période d’abonnement : chaque échéance, mensuelle ou annuelle, ouvre un nouveau délai de quatorze jours, y compris le paiement effectué lors du passage de la facturation mensuelle à la facturation annuelle (section 8).

Cette extension contractuelle ne s’applique pas à un paiement d’abonnement effectué dans les 90 jours suivant un remboursement accordé au titre de la présente section sur le même compte. Passé ce délai, l’extension s’applique à nouveau comme décrit ci-dessus. Le présent alinéa ne porte pas atteinte au droit de rétractation légal décrit ci-dessus.

L’ajout de seats en cours de période n’est pas remboursable en tant que tel : il ajuste la période en cours et n’ouvre pas de nouveau délai de quatorze jours. Si l’abonnement est remboursé, les seats payés depuis le paiement remboursé le sont avec lui. En dehors d’un délai de quatorze jours en cours, la résiliation est régie par la section 7 et ne donne lieu à aucun remboursement. Le remboursement met fin à l’abonnement ; les membres du workspace repassent au plan Free et les données du workspace sont conservées comme décrit à la section 7.

Pour exercer ce droit, adressez votre décision de rétractation à contact@bristol3d.app, ou par toute autre déclaration dénuée d’ambiguïté. Vous pouvez utiliser le modèle de formulaire ci-dessous (adapté de l’annexe de l’article R221-1 du Code de la consommation), sans que son usage soit obligatoire.

Modèle de formulaire de rétractation

(N’envoyez cet e-mail que si vous souhaitez vous rétracter du contrat.)

À : contact@bristol3d.app

Objet : Rétractation

Je vous notifie par la présente ma rétractation de mon abonnement Bristol Pro.

Nom :

Adresse e-mail du compte Bristol :

Les remboursements sont exécutés par l’intermédiaire de Paddle (section 8).

A.4 Réclamations

Toute réclamation peut être adressée à contact@bristol3d.app.