Terms of Service

Effective date: September 7, 2026

1. Publisher and acceptance

These Terms govern the use of Bristol, published by Quentin Arragon, sole proprietor (EI), 39 avenue Verdier, 92120 Montrouge, France (SIRET 847 907 698 00041), referred to below as “the Publisher”. Using the Bristol desktop application or website constitutes acceptance of these Terms; your acceptance is recorded in your account the first time you sign in, and again whenever these Terms are updated. Full publisher and hosting information is available on the Legal Notice page.

2. Service

Bristol consists of:

• a desktop application for 3D exhibition planning (macOS and Windows);
• the bristol3d.app website: download, documentation, account, and a dashboard to manage workspaces, subscriptions, seats and 3D assets.

The user is responsible for maintaining backups of their .bristol documents.

The service evolves over time: features may be added, changed or removed for legitimate reasons, such as technical or security requirements, legal compliance, or product development. Changes that materially reduce the service are announced with reasonable advance notice. Features identified as beta or experimental are provided for evaluation only: they may be modified or withdrawn at any time and carry no availability commitment.

3. Plans

Bristol offers two plans:

• Free. Limited to 5 artworks per file. Files containing more than 5 artworks cannot be opened.
• Pro. No artwork limit. Billed per seat, monthly or annually.

Current prices are shown on the Pricing page. There is no free trial. A user benefits from the Pro plan when an active seat is assigned to them in a workspace with an active subscription.

4. Promotional offers

The Publisher may propose promotional offers or discount codes. Each offer is governed by its own conditions: eligibility, duration, number of places, combination with other offers. The Publisher may modify or withdraw an offer for the future. Periods already paid are not affected.

5. Workspaces, seats and roles

• Subscriptions are taken by a workspace, never by an individual user. The workspace owns the seats it pays for.
• Seats can be assigned to, removed from, or transferred between workspace members at any time. Charges depend only on the number of seats owned by the workspace (section 6), not on how they are assigned.
• Roles (Owner, Admin, Member) are independent from seats. Each workspace has exactly one Owner.
• Workspace ownership can be transferred to another workspace member on request to the Publisher (section 20). The subscription and the seats remain attached to the workspace. The payment method of the previous owner stays in place until the new owner replaces it.

6. Billing and payment

Purchases are processed by Paddle, acting as merchant of record: Paddle is the seller of the transaction, collects applicable taxes (VAT, GST, sales tax) and sends invoices and receipts by email. Paddle’s Checkout Buyer Terms apply in addition to these Terms. In the event of a conflict between these Terms and Paddle’s Checkout Buyer Terms on matters of payment, invoicing, taxes or refunds, Paddle’s Checkout Buyer Terms prevail.

• Billing is in euros (EUR).
• Subscriptions renew automatically at the end of each billing period, monthly or annual, until cancelled.
• The subscription amount equals the number of seats owned by the workspace multiplied by the per-seat price of the billing period.
• Adding seats during a period is charged immediately, on a prorated basis for the remainder of the period.
• Reducing the number of seats takes effect at the next renewal. The current period is not refunded.
• Switching from monthly to annual billing is available and takes effect immediately; the unused portion of the monthly period is credited. Switching from annual to monthly billing is not offered.
• The Publisher may change prices for the future. Price changes are announced with reasonable advance notice and take effect at the next renewal; a workspace that does not wish to continue at the new price may cancel before the renewal. Periods already paid are not affected.
• Workspace members authorised to manage billing can incur charges on the workspace’s payment method.

Automatic renewal (consumers)

If you subscribe as a consumer:

• you may cancel at any time; cancellation takes effect at the end of the current billing period (section 7);
• where required by applicable law, Paddle sends a renewal reminder by email ahead of the renewal date, in accordance with its Checkout Buyer Terms;
• if you reside in France, articles L215-1 to L215-3 of the French Consumer Code apply and are reproduced in the French consumer annex at the end of these Terms.

7. Cancellation, payment failures and expiration

• Cancellation. Seats remain active until the end of the period already paid. All workspace members then revert to the Free plan. There is no prorated refund.
• Payment failure. Access normally continues during a retry window. If payment is not resolved, the subscription is cancelled and all workspace members revert to the Free plan.
• After expiration. Workspace data (members, settings, assets) is retained for as long as the workspace exists; the Publisher does not commit to any minimum retention period. Seat assignments are erased. On re-subscription, previous seat assignments are not restored.

8. Refunds and right of withdrawal

Payments are non-refundable, except where a refund is required by applicable law. For consumers in the European Union: when you subscribe, you expressly request immediate performance of the service and acknowledge that your statutory 14-day right of withdrawal is lost once performance begins, as recorded when you subscribe. Consumers residing in France: see also the French consumer annex at the end of these Terms. Refunds required by law and payment disputes are handled through Paddle.

Businesses charged VAT, GST or similar taxes may be entitled to a refund of that tax through Paddle, in accordance with Paddle’s Checkout Buyer Terms.

9. Account

To create and use a Bristol account, the user must:

• provide a valid email address;
• be at least 15 years old and have the legal capacity to enter into a contract under the law of their country of residence;
• keep account credentials confidential and remain responsible for all activity taking place under the account.

Accounts can be deleted at any time from the account settings in the dashboard; deletion can also be requested by email at contact@bristol3d.app. An account that owns a workspace cannot be deleted; the workspace must first be transferred (section 5) or deleted.

10. Single-device rule

A Bristol account may be signed in on one device at a time. Signing in on a new device ends the previous session. The related data processing is described in the Privacy Policy.

11. User content

Artworks, projects and other content created or imported by the user (“User Content”) remain the user’s property. .bristol documents are stored locally on the user’s device by default and are not transmitted to the Publisher unless the user explicitly chooses to share them through the Bristol Viewer (section 12). The user is responsible for User Content, including any third-party rights attached to it.

Workspace members may upload 3D models and related files to their workspace library. These files are hosted by the Publisher and accessible to the members of that workspace. The user grants the Publisher a non-exclusive, worldwide, royalty-free licence to host, store and serve these files for the sole purpose of operating the service. Library files are deleted when the workspace is deleted.

12. Document sharing

Users benefiting from the Pro plan (section 3) may publish a .bristol document through the Bristol Viewer at view.bristol3d.app. Publishing shares a copy of the document as it exists at that moment; the user may later update the shared copy, at the same URL, which also requires the Pro plan. By publishing a document, the user:

• grants the Publisher a non-exclusive, worldwide, royalty-free licence to host, store and serve the document for the sole purpose of operating the Bristol Viewer, for the duration the document remains shared;
• acknowledges that the resulting URL is public and accessible without authentication to anyone who has it;
• is solely responsible for the legality of the content published, including third-party intellectual property and personal data of identifiable persons;
• may revoke the share at any time from the desktop application or the dashboard, which deletes the uploaded file. Revocation remains available even after the user’s plan ends.

A shared document remains accessible until it is revoked. Existing shares are not removed when the user’s plan ends; they are deleted when the user’s account is deleted. The Publisher may remove a shared document on its own initiative, in particular in case of breach of these Terms or receipt of a substantiated complaint. The Publisher provides no availability or durability guarantee for shared documents.

Users acting in the course of a business agree to compensate the Publisher for damages finally awarded against it, and reasonable defence costs, arising from a third-party claim caused by content they published through the Viewer or uploaded to a workspace library (section 11) in breach of these Terms. This obligation does not apply to consumers.

13. Acceptable use

The user agrees not to:

• use Bristol for any unlawful purpose;
• reverse-engineer, decompile or interfere with the application beyond what applicable law authorises;
• circumvent the single-device rule, plan limits or the seat system, share an account, or resell access;
• disrupt the service for other users or the underlying infrastructure.

14. Intellectual property

The Bristol application, website, name and logo are the property of the Publisher. The user is granted a personal, non-exclusive, non-transferable, revocable licence to install and use the desktop application in accordance with these Terms. The features available under this licence depend on the user’s plan (section 3).

15. Warranty and liability

To the extent permitted by applicable law:

• Bristol is provided “as is”. The Publisher does not guarantee uninterrupted or error-free availability of the application, the website, the Viewer or the workspace library;
• the Publisher is not liable for indirect damages, including loss of data stored locally (section 2);
• for users acting in the course of a business, the Publisher’s total liability is capped at the amounts paid for Bristol by or for the user during the 12 months preceding the event giving rise to the claim, or 50 euros if no such amounts were paid.

For consumers, the warranty and liability rights provided by applicable law apply in full: the cap above does not apply to them. Nothing in these Terms limits liability that cannot be limited under French law (including liability for gross negligence or wilful misconduct), nor the mandatory rights of consumers.

16. Termination

• The user may stop using Bristol at any time and request account deletion (section 9).
• A workspace can be deleted by its Owner. Deletion is irreversible, cancels the subscription and does not give rise to any refund for the current period.
• The Publisher may suspend or terminate an account in case of material breach of these Terms, after a written notice to remedy, sent by email, has remained without effect for 15 days. In case of fraud (including unjustified chargebacks), unlawful content, or serious misconduct making the continuation of the service impossible, suspension or termination may take effect immediately.

17. Changes

These Terms may be updated. Material changes are notified by email or in the application with reasonable advance notice. During the notice period, the user may close the account (section 9). After the effective date, continued use of Bristol constitutes acceptance of the updated Terms.

18. Governing law

These Terms are governed by French law. Consumers residing in the European Union may bring proceedings before the courts of their place of domicile or the competent French courts.

19. Miscellaneous

• The Publisher may assign these Terms to an entity continuing the Bristol business. The user’s rights are not reduced by the assignment.
• If a provision of these Terms is held invalid, the other provisions remain in force.
• Neither party is liable for a failure caused by an event of force majeure as defined by French law.

20. Contact

contact@bristol3d.app.

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Annexe : informations destinées aux consommateurs résidant en France

Cette annexe fait partie des présentes conditions (Terms). Elle est rédigée en français à destination des clients consommateurs résidant en France. En cas de divergence entre la version anglaise et la présente annexe, l’annexe prévaut à l’égard des consommateurs.

A.1 Informations précontractuelles

• Éditeur du service : Quentin Arragon, entrepreneur individuel (EI), 39 avenue Verdier, 92120 Montrouge, France (SIRET 847 907 698 00041). Contact : contact@bristol3d.app. Mentions complètes sur la page Legal Notice.
• Caractéristiques essentielles : application de bureau de préparation d’expositions en 3D (macOS et Windows) et site bristol3d.app (compte, téléchargement, documentation, tableau de bord). Plan Free limité à 5 œuvres par fichier ; plan Pro sans limite, facturé par seat (sections 2 et 3).
• Prix : indiqués sur la page Pricing. Les achats sont traités par Paddle, vendeur de la transaction, qui collecte la TVA et émet les factures (section 6). Le prix total, taxes comprises, est affiché avant le paiement.
• Durée et résiliation : abonnement mensuel ou annuel, reconduit tacitement. Résiliation possible à tout moment, avec effet à la fin de la période en cours, sans frais de résiliation (section 7).

A.2 Reconduction tacite

Conformément à l’article L215-4 du Code de la consommation, les articles L215-1 à L215-3 de ce code sont reproduits ci-dessous.

Article L215-1 : « Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu’il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction. Les avances effectuées après la dernière date de reconduction ou, s’agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu’à celle-ci, à l’exécution du contrat.

Les dispositions du présent article s’appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l’information du consommateur.

Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l’article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu’il change de domicile ou que son foyer fiscal évolue. »

Article L215-2 : « Les dispositions du présent chapitre, à l’exception de l’article L. 215-1-1, ne sont pas applicables aux exploitants des services d’eau potable et d’assainissement. »

Article L215-3 : « Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels. »

A.3 Droit de rétractation

Pour les contrats conclus à distance, le consommateur dispose en principe d’un délai de quatorze jours pour se rétracter (article L221-18 du Code de la consommation). En souscrivant un abonnement, vous demandez expressément que l’exécution du service commence immédiatement et vous reconnaissez perdre votre droit de rétractation dès ce commencement d’exécution (article L221-28). Cette demande et cette reconnaissance sont recueillies au moment de la souscription et conservées à titre de preuve. Les remboursements exigés par la loi sont exécutés par l’intermédiaire de Paddle (section 8).

A.4 Réclamations

Toute réclamation peut être adressée à contact@bristol3d.app.